Damaged Items
We do our best to ensure your products get to you in tip top condition, unfortunately due to the nature of the products, we do occasionally get damaged or broken items. If in the instance that you do receive one or two broken items, we have two options for you: *Please note, credits are rounded up to the nearest pound.

We hope you are in love with your purchase, but on the off chance that you aren't 100% happy, you have the right to return your products to us, provided that you stick to the following criteria: If for any reason the description or quantity you receive is different to that you ordered, please email us or message our Facebook page immediately. 

What do you need to do

If you wish to cancel your order, and you haven't received an email saying the products have been dispatched, let us know immediately so you won't need to send us the items back. 

If you cancel the order after it has been dispatched, you must tell us of your intention to return the items, and send them back to us within 14 days of receiving the order. 

*Please note: We cannot accept any products to be returned if they have been used or not in their original condition. 

After informing of us that you wish to return the item, and we have accepted that return, we will provide you with our return address. You will need to send the products back to us at your own expense, and the products must be packaged to prevent damage, ideally in our original packaging. 

Once we have received the items back, checked for any damage and the return has been completed, we will issue your refund within 14 days of us receiving the return by your original payment method.

*Please note. we reserve the right to deduct an amount from your refund if you have damaged the products beyond which is necessary to establish their function, contents or characteristics. 

Your statutory right remain unaffected