We do our best to ensure your products get to you in tip top condition, unfortunately due to the nature of the products, we do occasionally get damaged or broken items. If in the instance that you do receive one or two broken items, we have two options for you:
- Return all the broken items to us, the returns policy below outlines how to do that, obviously not in the original condition. Once we receive the returned items and once inspected, we will issue a full credit* for each item, added to your account as 'Loyalty Points', to be used at the checkout phase on your next order.
- Keep the items and sell them at a reduced cost at your discretion, and we will issue a reduced credit* on your account for each broken item (-30% reduction) rounded up to the nearest pound. As above these will be added to your account as 'Loyalty Points' to be used at the checkout phase on your next order.
We hope you are in love with your purchase, but on the off chance that you aren't 100% happy, you have the right to return your products to us, provided that you stick to the following criteria:
- All products ordered are unused and in their original packaging
- You let us know you wish to return your order within 14 days of receiving your products
- You return the products in their original packaging, undamaged, to us within 14 days of receiving your products
What do you need to do
If you wish to cancel your order, and you haven't received an email saying the products have been dispatched, let us know immediately so you won't need to send us the items back.
If you cancel the order after it has been dispatched, you must tell us of your intention to return the items, and send them back to us within 14 days of receiving the order.
*Please note: We cannot accept any products to be returned if they have been used or not in their original condition.
After informing of us that you wish to return the item, and we have accepted that return, we will provide you with our return address. You will need to send the products back to us at your own expense, and the products must be packaged to prevent damage, ideally in our original packaging.
Once we have received the items back, checked for any damage and the return has been completed, we will issue your refund within 14 days of us receiving the return by your original payment method.
*Please note. we reserve the right to deduct an amount from your refund if you have damaged the products beyond which is necessary to establish their function, contents or characteristics.
Your statutory right remain unaffected